Current Residents · Property Repairs · Resident Support
Maintenance Request
Report a repair or property-condition issue for a residential rental property owned or operated within The Ligon Group portfolio.
Providing the property address, a clear description of the issue and useful supporting details helps the property team understand the service request and determine the appropriate next step.
Resident Maintenance
A Direct Path for Property Repair Requests.
The Maintenance Request page is the resident service pathway for reporting repairs and property-condition issues associated with residential homes owned or operated within The Ligon Group portfolio.
Using the dedicated service request form helps keep repair information organized and gives the property team a clearer understanding of the affected property and reported condition.
Residents should provide as much useful information as reasonably possible when submitting a request. Different issues may require different follow-up or service coordination.
Service Request Process
From Reported Issue to Property Review.
A useful maintenance request gives the property team enough information to identify the location, understand the issue and determine what follow-up may be appropriate.
Identify the Rental Home
Provide the property information requested so the maintenance issue can be associated with the correct residential rental.
Describe What Is Happening
Explain the condition, where it is located and any relevant observations that help describe the reported problem.
The Request Can Be Evaluated
Submitted information gives the property team a starting point for understanding the issue and determining appropriate follow-up.
Follow Property-Team Instructions
If additional information, access coordination or another action is needed, the appropriate representative can communicate the next step.
Useful Request Details
Help Us Understand the Property Issue.
Clear information can make it easier to evaluate a repair request and understand what may need attention at the property.
Location of the Issue
Explain where the problem is located, such as a room, fixture, appliance, exterior area or other part of the property.
Description of the Problem
Describe what you are observing, including relevant conditions, symptoms or changes associated with the repair request.
Supporting Information
Provide any additional information requested by the service form that may help communicate the condition clearly.
Use the Right Service Channel
Maintenance Requests Are for Property Repairs.
Use the Service Repair Request for repair and property-condition issues associated with your rental home.
General questions that do not concern a property repair can be directed through the Resident Contact page instead.
Service Repair Request
Report a Maintenance or Repair Issue.
When you are ready to submit the issue, use the Service Repair Request to provide the property and resident information requested along with details about the reported condition.
The request opens in our dedicated maintenance form so your information can be submitted through the resident service channel.
If you believe there is an immediate threat to life, personal safety, fire, active crime or another true emergency, contact the appropriate emergency service first.
Start Your Service Repair Request
The service request opens on a separate page so you can complete and submit the maintenance form.
Direct Answers
Maintenance Requests at The Ligon Group
Straightforward answers for residents reporting repair or property-condition issues within The Ligon Group residential rental portfolio.
How do I submit a maintenance request?
Select the Submit Service Repair Request button on this page and complete the maintenance form for the affected rental property.
What information should I provide?
Provide the requested property and resident information and describe the repair issue clearly, including where the problem is located.
Should I use this form for an emergency?
This maintenance form is not an emergency dispatch service. If there is an immediate threat to life, safety, fire or active crime, contact the appropriate emergency service first.
What if my question is not a repair request?
Resident questions that do not concern property maintenance can be directed through the Contact Property Management page.
Resident Maintenance
Need to Report a Repair?
Submit the Service Repair Request with the property and issue information needed to help the property team understand the reported maintenance condition.